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Social

EVE Energy steadfastly upholds the principle of lawful operation, dedicating itself to fostering a harmonious and inclusive workplace environment, and ensure consistent respect for all individuals by implementing fair, equitable and transparent recruitme

  • Customer Service

    The company always maintains a customer-centric approach, establishing a coordinated “six-in-one” cross-functional team integrating sales, marketing and multiple departments to comprehensively address customer needs across multiple dimensions. We implement the “2485 Principle” to ensure rapid complaint response, operate a 24/7 toll-free hotline for closed-loop after-sales service, conduct bi-annual satisfaction surveys, and systematically collect feedback to drive continuous service improvement.

    • 93.95
      Average score of satisfaction survey
    • 98.6
      Average score of After-sales service return visit
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  • Employee Rights and Development

    The company upholds fair and equitable recruitment and equal employment principles, strictly complying with China’s Labor Law and international labor standards. We firmly oppose forced labor, child labor, and all forms of discrimination. Through our “Labor Rights Protection Policy”, we ensure equal pay for equal work, provide a diverse workplace, and offer competitive compensation packages (including multi-dimensional incentives). We have established a dual-channel grievance mechanism with protective measures, respect freedom of association and democratic management through Workers’ Congresses, while implementing a comprehensive training system to continuously enhance employee competencies.

    • 100%
      Labor contract signing rate for regular employees
    • 84.7
      Employee satisfaction score
    • 39
      Average training hours per employee
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  • Occupational Health and Safety

    Safe production and sustainable operations represent our fundamental responsibilities to employees, clients, shareholders, society, and the nation. The company has established a ​robust safety management system​ with clearly defined accountability, sparing no time, no effort, and no cost to ensure both operational safety and customer satisfaction.

    • 100%
      Employee safety training coverage
    • 52,311
      Potential hazards identified and addressed company-wide
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  • Supply Chain Sustainability Management

    The company establishes and optimizes a sustainable supply chain management system, which emphasizes being Transparent, Recyclable, Efficient, and Eco-friendly (TREE) throughout the entire supplier management process. This framework ensures efficient and fair collaboration with suppliers, combats corruption risks, and safeguards their legitimate interests while driving mutually beneficial development.

    • 100%
      Supplier signing rate
    • 311
      Annual supplier audits conducted
    • 11
      On-site due diligence audits performed
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  • Community Interaction and Development

    The company actively responds to the national rural revitalization strategy, relies on the new energy industry to collaborate with value chain partners to promote the green transformation of the economy and society, and cultivates lithium battery talents through school-enterprise cooperation and educational donations. During global expansion, we build a regular communication mechanism for overseas communities, carry out cultural exchanges, celebrate festivals and other activities, establish feedback channels to promote local integration, and strengthen cross-cultural safety training for employees to achieve coordinated development between enterprises and communities and actively fulfill our social responsibilities.

    • 4866
      Total service hours of volunteer service team
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Note: Data sourced from EVE Energy 2024 Sustainable Development Report